We allow orders to be canceled before the product is dispatched or made. If the order is canceled you will receive a complete reimbursement. We are unable to cancel the order if the product has already been fulfilled.
ROKiT guarantees that you will be delighted with products bought straight from rokitlife.com. If for any reason you are not content with your new ROKiT item, just let us know within 30 days. The free returns policy is only applied to replacements. If it isn't the product quality issue, customers need to pay for returning it back to our office. once we receive the product and verify its validity, we will refund you the order amount apart from the round-turn shipping fee.
To return an item, please contact us via email firstname.lastname@example.org during our normal business hours.
To be eligible for the 30-day return policy, please ensure that:
You have purchased the item from rokitlife.com. You get in touch with ROKiT and initiate the return procedure within 30 days of the original delivery date. The product must be sent back in its original packaging, with all components included, in new or like-new condition.
Late or Missing Refunds
If you haven't received the refund, please firstly check your bank account again. If it was paid by credit card, once the the returned product is received, we will credit the refund amount to your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
After then, you can contact your credit card company for officially posted refund within a few days. Nextly, please just contact your bank. If you've done all and still never receive any refund, please just feel free to contact us at email@example.com.